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“As busy of a night as this seemed, I left the next morning satisfied with the care I gave to all of my patients. I realized how much I learned and how often I utilize the skills I learned in the PERCS workshop. I feel fortunate to have had the opportunity to attend this. I was impressed in the fact that this was a workshop that attendings, fellows, nurses, and clinical assistants attended. It was interesting to see the points of view from the other disciplines. We all learned from each other and I plan to continue to use the skills I learned to develop caring, supportive relationships with patients and families.”
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“I really enjoyed the PERCS workshop yesterday! It was a great way to learn and will be extremely useful in my practice. I liked that there were a mix of professionals and it was enlightening to hear their perspectives on some of the challenges we encounter while working with families. Speaking as both a bedside nurse for many years at Children's and the mother of a teen with significant medical and educational challenges, I know that the work you are doing is incredibly important and essential to the care that we provide to both patients and their families. Thank you so much!”
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“Getting feedback from the actors about what it felt like to be on the family side of the conversation [was valuable]. We can never ask a family’s opinion of how situations are handled or what parts were pivotal to them. This is the BEST professional training I’ve ever been to by far.”
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“I felt the day was highly valuable. In fact, it struck a great balance between safe and risky. What I mean is that it was such a rich and rewarding day in part because it engaged the group in real (ie, risky) ways, but then provided a safe place to discuss them. That atmosphere reminds me of my years as an outdoor guide with Outward Bound. It was precisely because of the risk/unknown terrain that our groups had such intense and growth inducing experiences. The participatory nature of the day really brought us all in, and I think will therefore have a lasting impact. The lessons we learned, some from the group itself, some from the (excellent) mentors, will grow in the fertile soil of involved and motivated minds. The specific issues we focused on (bad news, errors, and radiation risk) were aptly chosen for the group, and well curated. I was honestly nervous, in a good way, during each scenario (maybe during my own the most). But that heightened the learning experience.”
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“Part of why I'm really glad that I've taken time to work in health care before becoming a doctor is that so many doctors go straight to medical school and their first real experiences in healthcare are from the perspective of someone with an MD. They never see/hear/experience other roles where the respect of others is less automatic. I thought the only problem with the talk today was that not enough people came to hear what you had to say. Thanks for such a useful learning opportunity!”
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“The workshop was very helpful to me this past weekend. I was in the same situation, having to talk about cerebral death and organ donation. I felt confident because I was familiar with the subject, and felt prepared to interpret in such [a] delicate and sad situation. I think that more interpreters should have the chance that I had. This is just a suggestion, we are not doctors or nurses, we don't see it happening everyday, we don't learn any of that in class, but [this] type of workshop is another tool in our profession. Thank you again for the opportunity.”
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“I feel like every minute since I walked into this room has been incredibly productive. You did a great job of moderating the discussion and focusing on some key/valuable lessons. At the same time, the folks who attended represent a phenomenal group that only made the teachings a lot richer and enjoyable.”
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“What I learned is that one doesn’t have to be perfect or have all the answers, one has to be genuine and real.”
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“Regardless of title/position, background, or degree, for an entire day we were colleagues united around a common purpose.”
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“I need to thank you profusely for giving me the opportunity to go to the PERCS course yesterday. That really was an amazing experience. These kinds of educational opportunities are really revolutionary – especially in medicine – and I think that they are tools that will be or should be mainstays for any teaching hospital.”
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“It’s okay (and even advisable) to express regret or sorrow for the patients’ difficulties and for mistakes made in the patients’ care.”
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“In an environment that places an enormously high premium on advancing surgical and technical standards of care, it was refreshing to devote collective intellectual energy to cultivating the other half of the medical equation; the emotional standard of care…Most appreciated was the manner in which your team was able to set the day’s agenda and learning. In this sometimes hierarchical environment, it was a pleasure to leave one’s badge at the door and allow ourselves to brainstorm and break down barriers with colleagues across departments and disciplines. These endeavors may be essential in facilitating our collective ability to provide the level of care and respect our patients demand and deserve.”
